Shipping policy
Last Updated: July 23, 2026
This Shipping Policy explains how Styleup Innovation LLC, doing business as Styleup Innovation ("Styleup Innovation," "we," "us," or "our"), processes and ships orders placed through https://styleupinnovation.com (the "Site").
This Shipping Policy forms part of our Terms & Conditions.
For shipping assistance, contact support@styleupinnovation.com.
1. WHERE WE SHIP
We ship to eligible street addresses within the 48 contiguous United States and Washington, D.C.
We do not currently ship to Alaska or Hawaii, U.S. territories including Puerto Rico and Guam, PO Boxes, APO/FPO/DPO military addresses, or international addresses.
If we receive an order with a shipping address we cannot serve, we will cancel the order and issue a full refund to the original payment method.
2. FULFILLMENT AND SHIPPING METHOD
Orders are packed and shipped from our business location in Jamaica, New York, United States. Delivery is handled by third-party carriers, and we select the carrier — USPS, UPS, or FedEx — based on the delivery address, package characteristics, and available service. Customers cannot ordinarily select a specific carrier.
We offer Standard Delivery at a flat rate of $6.99 per order. The shipping charge and available method are displayed during checkout before you submit your order.
3. PROCESSING AND DELIVERY TIMES
Daily order cutoff
5:00 p.m. Eastern Time
Handling and processing
1–2 business days
Carrier transit after shipment
2–3 business days
Estimated total delivery
3–5 business days
A "business day" means Monday through Friday, excluding U.S. federal holidays.
Orders placed after the 5:00 p.m. cutoff, on weekends, or on U.S. federal holidays are treated as received on the next business day, and both processing and the estimated delivery period begin on that day. Handling begins after payment is successfully authorized, and carrier transit begins once the order has been processed and transferred to the carrier.
Delivery dates are good-faith estimates and are not guaranteed. Orders requiring additional payment verification, fraud review, or address confirmation may take longer, and we will contact you if further information is needed. Severe weather, carrier disruptions, natural disasters, incorrect or incomplete addresses, payment or security reviews, unusually high volume, and other circumstances outside our reasonable control may also cause delays. During holidays, promotional events, product launches, and similar periods we will, where reasonably possible, update the delivery information displayed on the Site or notify affected customers by email.
4. DELAYED SHIPMENTS
We maintain a reasonable basis for the handling, shipment, and delivery estimates published on the Site.
If we learn we cannot ship an order within the stated 1–2 business-day handling period, or within another shipment date expressly provided to you, we will send a delay notice before the applicable shipment period expires where required by law. The notice will include a revised shipment estimate where available and explain your options, which may be to consent to the revised shipment date or to cancel the unshipped order for a prompt, full refund to the original payment method.
If we cannot obtain any consent required to continue with a delayed order, we will cancel the unshipped order and issue a prompt, full refund.
Carrier delays occurring after an order has shipped may extend the estimated delivery date, and we will assist with tracking and carrier investigations where appropriate.
Nothing in this policy limits delayed-shipment, cancellation, refund, or other consumer rights that cannot legally be waived.
5. ORDER CONFIRMATION AND TRACKING
After placing an order you will receive an order-confirmation email at the address provided during checkout. When your order ships, we send a shipping-confirmation email containing available tracking information.
Tracking may take approximately 24–48 hours to update after the carrier receives the package.
If you have not received a shipping-confirmation email within three business days of placing your order, check your spam or junk folder, then contact support@styleupinnovation.com.
6. SHIPPING ADDRESSES
You are responsible for providing a complete and accurate shipping address during checkout. If you notice an error, contact support@styleupinnovation.com immediately.
We will try to update the address if the order has not entered fulfillment or shipped, but we cannot guarantee a change can be made. We cannot ordinarily redirect a package once it has been transferred to the carrier, and a carrier may refuse or charge for an address change.
Returned packages.
If a package is returned to us because the address provided was incorrect, incomplete, or undeliverable, we will contact you using the information associated with the order. You may choose to have the order reshipped after confirming a valid address and paying the applicable reshipping charge, or to receive a refund for the returned merchandise. Any refund is issued to the original payment method after we receive and inspect the returned package. Original shipping charges are not refundable in this situation except where required by law.
Our error.
You will not be charged for correcting an address error caused by Styleup Innovation, or for additional shipping where the address or delivery problem resulted from our error.
7. LOST, MISSING, OR DAMAGED SHIPMENTS
Styleup Innovation remains responsible for loss or damage occurring before an order is delivered to the shipping address provided during checkout. This section does not limit any responsibility or consumer right that applies under applicable law.
Lost in transit
Contact support@styleupinnovation.com if tracking has not updated for an extended period or indicates the package may be lost. We will review the tracking information and, where appropriate, open an investigation with the carrier. If the carrier confirms a package was lost before delivery, we will either send a replacement at no additional charge, subject to availability, or issue a refund to the original payment method.
Marked delivered but not received
If tracking shows delivery but you cannot find the package:
- Check the delivery location, mailbox, building mailroom, and other secure areas around the address;
- Ask household members, building staff, or nearby neighbors whether they accepted it;
- Allow up to 48 hours, since a package may occasionally arrive after an early delivery scan; and
- Contact support@styleupinnovation.com if it remains missing.
We will help review the delivery information and may open a carrier investigation. Whether a replacement or refund is provided will depend on the investigation, the delivery circumstances, product availability, and applicable law.
Damaged during transit
Contact support@styleupinnovation.com promptly, and preferably within seven calendar days after delivery, if an order arrives damaged. Include your order number, a description of the damage, clear photographs of the damaged item and the packaging, and a photograph of the shipping label.
Keep the damaged item and its packaging until we confirm they are no longer needed for the investigation.
After reviewing the information we will provide an appropriate resolution under our Returns, Refunds & Cancellations Policy, which may include a replacement or a refund. The seven-day reporting request helps us investigate carrier damage; it does not reduce the 30-day return period or limit rights that cannot legally be waived.
8. MULTIPLE SHIPMENTS
Orders containing multiple items may ship in separate packages, with separate tracking provided for each where available. You will not be charged shipping beyond the amount displayed and accepted during checkout merely because we divide an order into multiple shipments.
9. ORDER CANCELLATIONS
You may request an ordinary cancellation within 24 hours after placing the order, provided it has not already entered fulfillment or shipped. Email support@styleupinnovation.com as soon as possible with your order number.
Because orders may enter processing quickly, a request does not guarantee cancellation; it is effective only when we confirm it. After the 24-hour window we may still try to stop an unshipped order but cannot guarantee that fulfillment can be interrupted. Once an order has shipped it cannot be cancelled, though an eligible item may be returned after delivery.
These limitations do not affect cancellation rights relating to delayed shipments, which are described in Section 4, or other rights that cannot legally be limited. Full cancellation terms are in our Returns, Refunds & Cancellations Policy.
10. RETURNS
Our authorized return address is:
Styleup Innovation LLC
88-50 179th St, Apt 4B
Jamaica, New York 11432
United States
Before mailing a return, contact support@styleupinnovation.com and follow the instructions in our Returns, Refunds & Cancellations Policy. Returns sent without first following the required process may be delayed or refused where permitted by law.
11. CONTACT US
For questions or concerns about shipping, contact:
Styleup Innovation LLC
Doing business as Styleup Innovation
88-50 179th St, Apt 4B
Jamaica, New York 11432
United States
Email: support@styleupinnovation.com
Phone: +1 917-299-7143
Website: https://styleupinnovation.com
Customer-support hours: Monday through Friday, 9:00 a.m.–5:00 p.m. Eastern Time. Closed Saturdays, Sundays, and U.S. federal holidays.
We aim to respond to email inquiries within one business day. Response times may be longer during holidays, promotional periods, product launches, or unusually high-volume periods.