Refund policy
Last Updated: July 23, 2026
This Returns, Refunds & Cancellations Policy explains how returns, refunds, replacements, and order cancellations work for purchases made from Styleup Innovation LLC, doing business as Styleup Innovation ("Styleup Innovation," "we," "us," or "our"), through https://styleupinnovation.com (the "Site").
This policy forms part of our Terms & Conditions.
For assistance, contact support@styleupinnovation.com or +1 917-299-7143.
1. THE 30-DAY RETURN PERIOD
We accept eligible returns requested within 30 calendar days after delivery.
The delivery date is taken from the carrier's tracking information. Where tracking does not show a delivery date, we will use other reasonably available delivery records.
The requirements and procedures below apply to both defective and non-defective products unless a section states otherwise.
2. RETURN ELIGIBILITY
To qualify for an ordinary return, the item must be:
- Unused, unworn, and in the same condition in which it was received;
- Free from scratches, stains, odors (including perfume or smoke), makeup marks, alterations, and other signs of use;
- Returned with all original tags attached;
- Returned with its original packaging, dust bag, protective wrapping, straps, accessories, and other included components; and
- Accompanied by proof of purchase, such as the order number or order-confirmation email.
The return request must be submitted within the 30-day period.
We do not charge a restocking fee for an eligible return. This does not require us to accept an item that fails to meet the requirements above. If a returned item does not meet them, we may decline the return where permitted by law, and we will contact you before taking further action.
These condition requirements do not prevent you from reporting an item that arrived damaged, defective, or incorrect, or from exercising any right that cannot legally be limited. See Section 5.
3. STARTING A RETURN
Email support@styleupinnovation.com within the 30-day return period and include:
- Your full name;
- Your order number;
- The item you wish to return;
- The reason for the return; and
- Photographs, if the item is damaged, defective, or incorrect.
We normally respond within one business day with return authorization and mailing instructions.
Contact us before mailing anything. Returns sent without following this process may be delayed while we verify the order and eligibility.
Returns are accepted by mail only. We do not accept in-person or in-store returns at our business address. Our authorized return address is:
Styleup Innovation LLC
88-50 179th St, Apt 4B
Jamaica, New York 11432
United States
Pack the item securely to protect it in transit, using the original shipping materials where reasonably possible.
4. RETURN SHIPPING AND THE ORIGINAL DELIVERY CHARGE
4.1 Change-of-mind returns
You arrange and pay for return shipping where the return is for a reason such as change of mind, style or color preference, no longer wanting the item, or any other reason not caused by an error or defect attributable to us.
We recommend a trackable service, and suggest keeping the shipping receipt. The package remains your responsibility until it is delivered to our authorized return address. We do not accept packages sent cash on delivery.
The original $6.99 Standard Delivery charge is not refundable on a change-of-mind return.
4.2 Damaged, defective, or incorrect items
Where we sent the wrong item, or the item arrived damaged or defective, we provide a prepaid return shipping label or other return instructions at no cost to you, and an approved full refund includes the original $6.99 Standard Delivery charge.
Do not buy return postage for a damaged, defective, or incorrect item unless we instruct you to. Postage purchased without our authorization may not be reimbursable.
Further delivery information is in our Shipping Policy: https://styleupinnovation.com/policies/shipping-policy
5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Inspect your order promptly after delivery.
If an item arrives damaged, defective, or different from what you ordered, contact support@styleupinnovation.com as soon as possible, and preferably within seven calendar days after delivery. Include your order number, a description of the problem, clear photographs of the item and the packaging, and a photograph of the shipping label where relevant.
Keep the item and packaging until we confirm they are no longer needed.
After reviewing the claim we will provide an appropriate resolution, which may be a replacement at no additional charge subject to availability, or a full refund to the original payment method including the original Standard Delivery charge. If a replacement is unavailable, we will refund you rather than require you to accept another product.
The seven-day reporting request helps us investigate shipping damage and order errors. It does not reduce the 30-day return period or eliminate any right that cannot legally be limited.
6. INSPECTION AND REFUNDS
We inspect returned items after they arrive at our authorized return address, and normally complete the inspection and issue an approved refund within five business days of receiving the item. We will email you when the return is approved or declined.
Approved refunds are issued to the payment method used for the original purchase. We do not ordinarily issue refunds in cash, by check, as store credit, to a different payment method, or to a different person. If the original payment method is no longer available, contact us and we will work with the payment provider to determine whether another legally and technically permitted method exists.
Customers should ordinarily receive an approved refund within 15 calendar days after we receive the returned item. That estimate covers our inspection and refund issuance together with any additional processing time required by the original payment provider, including PayPal or Venmo, or by your financial institution. The exact date funds appear may vary by payment method and institution.
If you have not received an approved refund after the expected period, check the account associated with the original payment method, review the refund status in your payment account where available, contact your payment provider, card issuer, or bank, and contact us at support@styleupinnovation.com if you still need help.
7. EXCHANGES
We do not offer direct exchanges. To obtain another color, style, or product, return the eligible original item for a refund and place a separate order.
A replacement provided because an item was damaged, defective, or incorrect is not treated as a direct exchange. Replacements are subject to availability.
8. ORDER CANCELLATIONS
You may request an ordinary cancellation within 24 hours after placing the order, provided it has not already entered fulfillment or shipped. To request one, contact support@styleupinnovation.com and include your order number.
Submitting a request does not guarantee cancellation; it becomes effective only when we confirm it. After the 24-hour window we may still try to stop an unshipped order, but we cannot guarantee that fulfillment can be interrupted. Once an order ships it cannot be cancelled, though you may request an eligible return after delivery under this policy.
Where an order is successfully cancelled before shipment, we issue a full refund to the original payment method, subject to the processing times described in Section 6.
These restrictions do not limit cancellation or refund rights relating to delayed shipment, or other rights that cannot legally be waived. For information about shipping delays and unshipped orders, see our Shipping Policy: https://styleupinnovation.com/policies/shipping-policy
9. GIFT RETURNS
A gift recipient may request a return if the item meets the eligibility requirements in Section 2. Contact support@styleupinnovation.com and provide the original order number, which you may need to obtain from the purchaser.
Refunds are issued to the original purchaser's payment method. We do not currently provide cash refunds, gift cards, or store credit directly to gift recipients.
10. SUSPECTED FRAUD OR ABUSE
We may investigate and decline a return where we reasonably believe it involves fraud or material abuse, including returning an item different from the one purchased, returning counterfeit, substituted, or altered merchandise, repeatedly returning used or damaged products as new, providing false information about an order or product condition, or misusing return, refund, promotional, or payment processes.
We may also limit future purchases where reasonably necessary to protect the business and other customers from documented fraud or abuse.
We will not use this section to deny a legitimate return, a defective-product claim, or any right protected by applicable law.
11. PAYMENT DISPUTES
Please contact us first if you believe a refund is missing or an order problem remains unresolved, and we will make reasonable efforts to address it.
Nothing in this policy eliminates any lawful right you may have through your payment provider, card issuer, or applicable consumer-protection law.
12. CHANGES TO THIS POLICY
We may update this policy prospectively to reflect changes in our operations or legal requirements. The version in effect when an order is placed will ordinarily govern that order. Material changes will not be applied retroactively where doing so would improperly reduce a customer's existing rights.
13. CONTACT US
For questions about returns, refunds, replacements, or cancellations, contact:
Styleup Innovation LLC
Doing business as Styleup Innovation
88-50 179th St, Apt 4B
Jamaica, New York 11432
United States
Email: support@styleupinnovation.com
Phone: +1 917-299-7143
Website: https://styleupinnovation.com
Customer-support hours: Monday through Friday, 9:00 a.m.–5:00 p.m. Eastern Time. Closed Saturdays, Sundays, and U.S. federal holidays.
We aim to respond to email inquiries within one business day. Response times may be longer during holidays, promotional periods, product launches, or unusually high-volume periods.