Contact information

For questions about products, orders, shipping, returns, payments, privacy, or store policies, contact us using the details below. Email or the contact form on this page is normally the fastest way to reach us, including for urgent order matters.

BUSINESS INFORMATION

Styleup Innovation LLC
Doing business as Styleup Innovation
88-50 179th St, Apt 4B
Jamaica, New York 11432
United States

Email: support@styleupinnovation.com
Phone: +1 917-299-7143
Website: https://styleupinnovation.com

Customer-support hours: Monday through Friday, 9:00 a.m.–5:00 p.m. Eastern Time. Closed Saturdays, Sundays, and U.S. federal holidays.

We aim to respond to email and contact-form inquiries within one business day. Response times may be longer during holidays, promotional periods, product launches, or unusually high-volume periods.

If you use the contact form, please check that the email address you enter is correct so we can reply.

WHAT TO INCLUDE IN YOUR MESSAGE

Giving us the relevant details up front helps us resolve things in one reply rather than three.

Product questions — the product name, and a link to the product page where possible.

Order, return, or cancellation questions — your full name, your order number, the item involved, and a brief description of the issue or the reason for the request.

Items that arrived damaged, defective, or incorrect — your order number, a description of the issue, clear photographs of the item and the packaging, and a photograph of the shipping label where relevant. Please keep the item and its packaging until we confirm they are no longer needed.

PAYMENT-SECURITY NOTICE

Do not send complete or sensitive payment credentials by email, through the contact form, over social media, or by any other unsecured method. This includes complete payment-card numbers, card security codes, bank-account login credentials, PayPal or Venmo passwords, and any other complete payment-account credentials.

We will never ask you to provide this information through an unsecured communication method.

RETURNS

Returns are accepted by mail only. We do not accept in-person or in-store returns at our business address.

Email us and follow the instructions in our Returns, Refunds & Cancellations Policy before mailing an item. Returns sent without first following that process may be delayed while we verify the order and eligibility.

STORE POLICIES

Social-media messages may not be reviewed as quickly as email or contact-form inquiries. For order, return, payment, or privacy matters, please email us instead.